Question 1

How Do I Checkout?

Accepted Answer

Once you have finished adding items to your shopping cart and are ready to complete your transaction, select the “Checkout” button in the cart. Follow the steps by entering the requested delivery and payment details until you receive the confirmation and the e-mail summary of your order.

Question 2

Are There Any Hidden Charges When I Make A Purchase Online?

Accepted Answer

There are no hidden charges: The price you see on the product page is exactly what you will pay. Delivery charges may vary depending on the type and price of the item purchased and the delivery location.

Question 3

What Credit Card/debit Cards Do You Accept For Payment?

Accepted Answer

We accept the following payment methods: PayPal, credit cards (Visa, MasterCard), debit cards. We also accept payments as cash on delivery for most of our items and you can pay your bank for your cash on delivery order.

PayPal:
You will need to have an account or create an account with PayPal (www.PayPal.com) add your bank card to your account and choose PayPal  for payment in the checkout.

CREDIT CARDS:
To pay using your credit card at checkout, you will need your card number, expiry date and three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

DEBIT CARDS:
To pay using your debit card at checkout, you will need your card number, expiry date and three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Question 4

How Do I Get A Receipt?

Accepted Answer

You will receive by email the order confirmation that summarizes your order and the payment details. When your purchase is delivered, you will be given a detailed delivery note of your received order by the driver.

Question 5

When Does The Refund Happen In Case Of A Failed Or Unsuccessful Transaction?

Accepted Answer

For any failed or unsuccessful transaction, there is no refund process to go through. The amount will automatically be reversed into your bank account within the next working day.

QDJ Help Center

Frequently asked questions

How Do I Checkout?

Are There Any Hidden Charges When I Make A Purchase Online?

What Credit Card/debit Cards Do You Accept For Payment?

How Do I Get A Receipt?

When Does The Refund Happen In Case Of A Failed Or Unsuccessful Transaction?